BSL sets out to achieve customer satisfaction and trust by meeting its commitments and regulatory requirements. BSL is committed to establish appropriate decision-making mechanisms through a proactive risk-based management approach. Similarly, BSL promotes a culture of personal accountability for quality, whilst setting the right standard by continually improving the effectiveness of its quality management systems.

Quality Policy

“BSL strives for consistent and high levels of quality across its operations”

The CEO and Senior Leadership Team shall:

• Establish processes to ensure that business objectives drive operational excellence with the inclusion of quality related objectives aimed at continuous improvement, schedule adherence and cost.
• Implement appropriate decision-making mechanisms to ensure there is a focus on effective delivery against BSL’s internal and external stakeholders’ expectations.
  
• Use appropriate risk-based proactive planning to ensure the right resource is factored in and allocated.
  
• Promote a culture of personal accountability for quality, whilst setting the right standard by personally leading by example.
  
• Build, establish, and maintain customer relationships by regularly reviewing and acting upon the feedback received.
  
• Ensure resource is made available to focus on improvement and proactive prevention activities, covering service delivery, process, and new business capture.
  
• Regularly review the quality policy and objectives at senior management meetings, which will include review of quality performance indicators, customer feedback, process optimisation and supplier performance.
  
• Maintain ISO 9001:2015 certification, which defines standards for the delivery of quality goods and services.

ISO 9001: 2015 – Quality Management Systems

We are certified to ISO 9001:2015 which defines standard requirements for the delivery of quality goods and services by an organisation. The standard has the quality management principles of customer focus, leadership, engagement of people, a process approach, improvement, evidence-based decision making and relationship management. Our aim is to meet our clients’ requirements in the most efficient and effect manner for both parties.