BSL sets out to achieve customer satisfaction and trust by meeting its commitments and regulatory requirements. BSL is committed to establish appropriate decision making mechanisms through a proactive risk-based management approach. Similarly, BSL promotes a culture of personal accountability for quality, whilst setting the right standard by continually improving the effectiveness of its quality management systems.

The BSL Senior Leadership Team and the CEO shall:

• Operational Excellence: Ensure that business objectives drive operational excellence with the inclusion of quality related objectives aimed at continuous improvement of the QMS and associated services.
• Risk management : Establish appropriate decision-making mechanisms to ensure there is a focus on rapid delivery against BSL’s internal and external stakeholders’ expectations. Through appropriate risk-based proactive planning, the right resource is factored in and allocated.
• Accountability - Lead by example: Promote a culture of personal accountability for quality, whilst setting the right standard by personally leading by example.
• Customer Focus: Build, establish, and maintain customer relationships by regularly reviewing and acting upon the feedback received.
• Continuous Improvement: Ensure that business objectives drive operational excellence with the inclusion of quality related objectives aimed at continuous improvement of the QMS and associated services.
• Quality on the Agenda : Ensure that the quality policy and objectives are regularly reviewed at senior management meetings, including but not limited to quality performance indicators, customer feedback, process optimization, supplier performance etc.
• Legal and Commercial Compliance : Ensure compliance with all relevant legal and commercial requirements and appropriate controls

ISO 9001: 2015 – Quality Management Systems

We are certified to ISO 9001:2015 which defines standard requirements for the delivery of quality goods and services by an organisation. The standard has the quality management principles of customer focus, leadership, engagement of people, a process approach, improvement, evidence-based decision making and relationship management. Our aim is to meet our clients’ requirements in the most efficient and effect manner for both parties.