Course Outline
This course combines theory and practical techniques to equip participants with essential skills to excel in managing people, making decisions, managing conflict, and supporting organisational goals.
The course covers key areas such as performance management, communication, conflict resolution, and aligning individual goals with company objectives. Managers will also develop strong decision-making skills and the ability to manage change, guiding their teams through challenges with confidence and resilience.
Benefits to Employees
- Increased Managerial Confidence: Managers build confidence to lead decisively and drive team success.
- Enhanced Communication Skills: Managers improve communication, manage conflicts, and align teams with goals.
- Conflict Resolution: Managers learn to handle disputes constructively, promoting a positive team culture.
- Strengthened Decision-Making: Managers gain the skills to confidently make informed, strategic decisions.
Benefits to your Business
- Improved Employee Retention: Effective managers create supportive work environments, reducing turnover and improving staff loyalty.
- Better Team Collaboration: Managers learn to foster a collaborative culture, encouraging teamwork and enhancing overall performance.
- Effective Change Management: With the skills to manage transitions, managers help teams adapt to change without losing momentum.
- Higher Customer Satisfaction: Strong leadership leads to more motivated teams, which can improve the quality of products or services and customer interactions.
Key Learning Outcomes
- Understanding the line manager's role and responsibilities.
- Ability to build trust and foster communication within teams.
- Development of effective leadership and team motivation strategies.
- Proficiency in setting performance expectations and conducting reviews.
- Skilled in adapting communication styles and handling difficult conversations.
- Awareness of legal and ethical responsibilities in the workplace.
Key Areas of Focus
- Line Management Responsibilities: Understanding the roles and expectations of managers.
- Feedback Techniques: Providing timely and constructive feedback to improve performance.
- Motivating Teams: Using strategies to inspire and boost team morale.
- Delegation Skills: Assigning tasks effectively and empowering team members.
- Managing Change: Supporting teams through transitions and organisational changes.
- Coaching and Development: Supporting team growth through training and mentoring.
- Time Management: Prioritising tasks to ensure effective team productivity.
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